Terms & Conditions

Terms & Conditions:

By visiting, or buying from this website, you are acknowledge that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

1) Privacy Policy:
Please read our Privacy Policy, which forms a part of these Terms and Conditions and governs your visit to the Site.

2) Your personal information:
By submitting your details on our website, you accept that the personal information you must provide as a customer is true, accurate and current in all respects.

You are responsible for keeping the confidentiality of your account and password details to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, Please contact us immediately.
You agree not to impersonate anybody else person or any entity or to use a false name or a name that you are not authorised to use.

If you violate these terms and conditions, we reserve the right not to serve you without any prior notice.

3) Prices:
The prices are shown with the products. We will charge you separately for delivery.

4) Product Information:
We do our best to ensure that all information, photographs and prices of products appearing on the website are correct at the time when they were loaded. The information provided on the website, are in good faith but the information including product descriptions, product sizes, product images and ingredients appearing on this website may not always reflect the product exactly at the moment you place an order. Especially the handmade products.

If you require any further information regarding your order please contact us. We may not accept your order if we suspect fraudulent activity or violation of our Terms and Conditions including our Privacy policy. If we can’t accommodate your order, we will contact you.

5) Payment
You may pay using credit/debit card. All the cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your credit/debit card refuses or does not authorise payment, we will not be liable for any delay or non-delivery.

6) Delivery
Our products are currently shipped by Hermes Couriers or the Royal Mail second class post to the most parts of the UK. We ship within 2 days of receiving your order after that you should receive the goods in 2-3 working days. If you live in the Highlands & Islands then delivery may take longer. Your parcel will only be considered missing if it fails to arrive 15 working days after the date of dispatch. We will let you know the tracking number when available.

If you would like to cancel an order please let us know as soon as possible and we will let you know whether this will be possible as your order may already be shipped. If your order has been shipped our return policy will apply.

7) Returns Policy

We are sure you will be very happy with our products. If, for any reason you are unhappy with your purchase, you can return it unopened and unused within 28 days of dispatch date.

You must inspect all goods delivered to you immediately within two days of delivery. You must within two days of delivery notify us by email or telephone of any alleged defect, shortage or other shortcoming in the goods which shall otherwise be deemed to have been delivered in accordance with your order and attach a photo of the damage.

The goods must be returned in their original packaging with their labels intact.

If you properly reject any goods which are not in accordance with the contract between us, you must return the goods to us post-paid and in accordance with our returns procedure.

8) Returns Procedure

When returning goods, please let us know by email include the Stripe order number, along with your full name and reason for return. When we receive your email we will issue returns details.You will have 14 days from the date of our email to make sure the product is received back to us. us.

Please pack the goods in its original packaging securely to avoid damage in transit back to us. We recommend you get a proof of posting.

Please note we cannot accept an item for refund if it has been damaged in transit coming back to us. If there is any damage to the goods on its return to us, we will take a photo and inform you stating why we can’t issue a refund.

9) Intellectual Property
All the content on our website, is the property of Loles Cosmetics UK Ltd. and is protected by United Kingdom and international copyright laws. The Content of our website may not be used, reproduced, duplicated, copied, sold, resold, accessed, modified and exploited, in whole or in part, for any purpose without our prior written consent.

10) Articles
Loles Cosmetics UK Ltd does not accept any responsibility for claims made in anywhere about the articles displayed on this website.

11) Medical Liability

Our products are not intended to diagnose, cure, mitigate, treat or prevent any disease. We always recommend that you do a skin test on a small area before using any of our products.
Information provided on this site including information related to wellbeing and health conditions is provided in good faith and should not be taken as being prescriptive. You should be aware that no one can guarantee the effects of natural remedies and anything can be dangerous if used inappropriately. Loles Cosmetics UK Ltd. will not accept responsibility for any injury or illness caused by failing to take proper medical advice or not following instructions properly. Any attempt to treat a medical condition should always come under the supervision of a qualified medical professional. We can try to provide as much information as possible about a product and its suitability. You are responsible for ensuring that it is suitable for your own needs and this includes avoiding products that include ingredients you are intolerant, sensitive or may react to.

12) Complaints
If you have any complaints or wish to discuss any matter in respect of the goods on the website or anything else concerning our products, please contact us.

13) Disputes
Use of this website and any purchase by anyone of any products from Loles Cosmetics UK Ltd. shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.

14) General
You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy constitute the complete and exclusive agreement between us concerning your use of or purchases on the Site, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, at our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site.

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Email info@loles.co.uk

Tel: 07872 007 007


LOLES Cosmetics UK, Nottingham / England